FAQs

What is a Kit?
What are my payment options?
When will I get my order?
Where do you ship from?
Where do you ship to?
What are your shipping rates?
Do you ship internationally?
What if I have more than 24 Guests?
Do you have feedback or a suggestion?
Can I purchase a gift card?
Are my payment details secure?
Are you PCI compliant?
Refund Policy?

What is a Party Kit?

A Party Kit from Party Kit Company is a specially curated selection of party supplies, centred around a theme or colour palette. They contain all of your essential party items like plates, cups, napkins, cutlery and straws, and save you a heap of time shopping around.

Our Party Kits are particularly unique as they're styled in-house by Lel, co-founder and creative brain behind the Party Kit Company. She weaves her personal style and years of event management experience into each Party Kit, ensuring that you won't find the same thing anywhere else! 

We also stock a range of coordinating Decorator Kits and individual party decorations to take your party to the next level.

What size Kit do I choose?

For most Party Kits, we have three Kit sizes:
Petite = for up to 12 guests
Regular = for up to 24 guests
Large = for up to 48 guests

If you're having a celebration that doesn't quite match the guest count on the sizes above, we suggest 'upsizing'. E.g. if you're having 20 guests, definitely get the Regular Kit. We're big believers of over-catering, even when it comes to party supplies. So if you're unsure, check the 'What's included' image for each Kit, or feel free to email us at [email protected] if you have any concerns.

One day we might be able to cater to your precise number of guests, but we're currently limited by the pack size of our products - most cups, plates, cutlery, etc. come in multiples of 8 or 12. In the interest of hygiene, cost and supplier preference, we choose not to split out packs for custom sizes.

What are my payment options?

We accept Mastercard, VISA and Paypal.

When will I get my order?

We aim to ship out within 24 hours (Mon-Fri) after receiving the order. With most metro areas on the Eastern side, your order should arrive within 1 - 4 business days. Other metro areas may take 2 - 10 business days. For locations outside the metro areas, delivery times may vary depending on your location (usually 2 - 12 business days). 

Where do you ship from?

We ship from Sydney, NSW Australia.

Where do you ship to?

We ship Australia wide. 

Can I pick up my order?

We know that time can sometimes slip away from you and you need a Party Kit quickly. In some circumstances, we can accommodate pickups, but please do let us know via our online chat function or email prior to placing your order, to ensure we can fulfil your order in time.

What are your shipping rates?

Orders under $149.99 = $10 flat rate shipping
Orders over $150 = FREE SHIPPING

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    Do you ship internationally?

    Australia is surrounded by a huge amount of ocean, making it quite expensive to ship overseas. Currently, we're only set up to ship within Australia. Never say never though, if you're overseas and super keen on purchasing a Kit, just contact us and we'll see what we can do!

    What is your refund policy?

    If your Kit arrives damaged, or there's an item missing, please get in contact within 30 days. This way, we can organise a replacement or refund, depending on the situation. Unfortunately we can't offer refunds if you change your mind. Read more on the returns process here.

    Do you have feedback or a suggestion for a Kit?

    We'd love to hear from you. Please contact us!

    Can I purchase a gift card?

    Not yet, but hopefully this option is available down the track. 

    Are my payment details secure and are you PCI compliant?

    Shopify is our Ecommerce Platform. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

    As stated by Shopify:
    We are very serious about securely hosting your online store and have invested significant time and money to certify our solution PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.

    All Shopify online stores are automatically PCI compliant. When you choose Shopify to power your online store, you can rest easy knowing that we invested significant time and money to obtain our Level 1 PCI certification and that our certification covers your online store, its shopping cart and web hosting.

    Can I read your Terms and Conditions, and privacy policy?

    Sure thing - here are Our Policies.

     

    Show me the Kits!